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Flights to Canada

Baggage

WHAT YOU CAN BRING

IMPORTANT NOTICE

FLIGHTS OPERATED UNDER CODE SHARING WITH AIR TRANSAT

If you are travelling between Canada and the United Kingdom and/or Canada and the United States, please note that your departure or return flight may be operated by a carrier other than Air Transat (Thomas Cook Airlines or Skyservice Airlines).

Only TS flights in the 800 to 899 series will be operated by a carrier other than Air Transat (Thomas Cook Airlines or Skyservice Airlines).

All TS flights of other series will be operated by Air Transat.

As each airline has specific terms and conditions of carriage that may differ from those of Air Transat, please click the links below for more information on travel restrictions that apply to your carrier.

Increased Security Directives

The following restrictions apply to liquids, gels, and/or aerosols at the passenger screening checkpoint. We recommend that passengers prepare the permitted items as noted before proceeding to the screening point.

Effective November 6, 2006, the maximum quantity of liquids, gels and aerosols permitted in carry-on baggage is 100ml/100g (3.4 oz.) per container. These items must be placed in one clear, closed and re-sealable plastic bag no larger than one litre (one quart). There is a limit of one bag per person, which must be removed from carry-on luggage and placed separately in a screening bin at airport security.

  • Unsealed, open, coloured or opaque plastic bags of any size with liquids, gels or aerosols in containers of any size will not be permitted through pre-boarding security screening in carry-on baggage. Similarly, liquids, gels or aerosols in containers larger than 100ml/100g (3.4 oz) will not be permitted through security screening as carry-on.
  • Items exempt from the above restrictions include baby formula, baby food and milk for passengers travelling with infants and prescription and essential non-prescription medicines.
  • Lighters must be included in the clear re-sealable bag that is carried on board. Lighters cannot be placed in checked baggage on any flight, for safety reasons. Matches must always be carried on your person.
  • Once past  the security  screening checkpoint, passengers may carry on board any liquids, gels and aerosols that have been purchased from retail stores and duty-free outlets in the sterile area. For double destination flights and/or travel from the UK and Portugal, please note the exceptions listed below. Air Transat offers an extensive variety of duty free products on board all flights with the exception of pre-cleared flights to the U.S.A.

Please note that passengers on flights departing EU countries (including the U.K.) are allowed to carry on board duty-free liquids purchased at an EU airport and placed in a special sealed bag; otherwise these items must go in the checked baggage.

For complete details about permitted and non-permitted items in your carry-on, visit the following web site http://www.catsa-acsta.gc.ca/english/travel_voyage/list.shtml

Additional restrictions for United Kingdom and Portugal

In addition to the restrictions regarding the carriage of liquids, gels, and aerosols, including Duty Free purchased, further restrictions are in place for flights to two destinations in the United Kingdom or two destinations in Portugal, as passengers must deplane and pass through additional security screening at the first station of arrival in the UK.

Examples of double-stop flight:

  • Toronto-Manchester-Glasgow (first stop Manchester, second stop Glasgow)
  • Vancouver-London-Glasgow (first stop London, second stop Glasgow)
  • Toronto-Lisbon-Porto (first stop Lisbon, second stop Porto)
  • Toronto-Ponta Delgada-Terceira (first stop Ponta Delgada, second stop Terceira)

All passengers whose final destination is the first stop are not affected.

All passengers

  • All passengers are permitted to carry on board a 1-litre bag containing liquids, gels and aerosols, with no individual container having a capacity of more than 100ml/100g (3.4 ounces).

Passengers destined to the second stop

  • Passengers going to the second stop may not purchase duty-free liquids, gels, or aerosols at the Canadian airport of departure.
  • Passengers going to second stop may purchase duty-free liquids, gels and aerosols on board, which will be provided to them just before arrival at their final destination.
  • Any liquids,gels, aerosols not contained in the 1 litre/1 quart sealed bag found by local authorities during transit at first stop will be confiscated and destroyed. Air Transat is not responsible for any loss in this regard.

Travel tips: checked baggage screening

  • As of January 1, 2006, tighter security screening will be conducted on passengers' checked baggage.
  • Passengers are urged to leave all of their checked baggage unlocked, to avoid the need to forcibly open bags that require further physical inspection.
  • Passengers are advised to use cable or zip ties as an alternative to baggage locks.
  • Checked baggage containing items that are prohibited on board an aircraft may be opened for further inspection.
  • To ensure that your checked baggage does not contain prohibited items, please refer to the websites below.
  • Your assistance will help us expedite the checked baggage screening process and will minimize the potential that your baggage will be delayed.
  • For more information on how to pack for your next trip you may call the Canadian Air Transport Security Authority at 1-888-294-2202.
  • Information on prohibited items is available on the following websites:
    http://www.tc.gc.ca/air/menu.htm
    http://www.catsa.gc.ca/english/travel_voyage/list.htm
    http://www.catsa-acsta.gc.ca

(Source: Transport Canada)

Type of baggage
Cost Size Weight Other info
Carry-on

Free

23 x 40 x 51 cm

ECONOMY CLASS

For flights going to and from the United States and the UK (INCLUDING Belfast, Dublin and Shannon in the Republic of Ireland): 5 kg (11 lb.)

All other destinations 10 kg (22 lb.)

CLUB CLASS
All destinations 15 kg (33 lb.)

Baggage exceeding either this weight or size must be checked.

Only one carry-on bag per person is allowed.

It is strongly recommended that medication, personal documents, valuables, electronic devices and jewellery are kept in carry-on baggage, since the carrier will not be held liable for any loss or damages to such items.

Diaper bag accepted free of charge when travelling with baby.

Please note that in addition to our carry-on baggage allowance, the following items are permitted onboard: camera, laptop computer, and purses.

Passengers may only carry such items as syringes, Epi-Pen and hypodermic needles if for personal medical use during the flight, with the needle's guard in place, and when accompanied by labelled medication and/or a Doctor's certificate.

Checked baggage

Free

ECONOMY CLASS

  • Canada to and from Belgium, France, Germany, Spain, Austria, Switzerland and the Netherlands: 23 kg (50 lb.)
  • Canada to and from the UK (INCLUDING Belfast; Dublin and Shannon in the Republic of Ireland): 20 kg (44 lb.)
  • Canada to and from Greece and Italy: 30 kg (66 lb.)
  • Canada to and from Haiti and Portugal: 50 kg (110 lb.)

CLUB CLASS

  • All destinations: 40 kg (88 lb.) EXCEPT:
  • Canada to and from Haiti and Portugal: 50 kg (110 lb.)

Any number of pieces are accepted as long as the overall weight does not exceed the weight shown in the left column according to the point of departure and destination. The overall measurement of each checked-in piece (length + width + height) must be less than 158 cm and weigh less than 32 kg (This is for safe working conditions for all baggage agents).

Extra kilograms will be charged as excess baggage.

Excess baggage

£11.00/kg; €15 per kilogram each way for all other destinations

max. 32 kg per item

Payable at Air Transat check-in counter.

If any individual baggage weighs more than 32 kg contact our Cargo department for details at least 72 hours prior to departure.

See Liability limitations below.

Bicycle / Tandem

Free

Any regular size

Any regular weight

In preparation for travel, the handlebars must be turned sideways, the tires deflated and you must remove the pedals.

Put in a solid bag or box.

You may obtain oversized plastic bags at any Air Transat counter for £2.5.

For groups of 10 passengers or more who are traveling with bicycles, please contact us in advance as alternate arrangements may be required.  (Additional fees may apply).
Email:  request@airtransat.com

Camping equipment

Free

max. 20 kg

Consists of:

  • 1 tent
  • 2 sleeping bags
  • camping accessories

Must be packed in compliance with Transport Canada requirements. Will be accepted on Air Transat flights as checked baggage only. Only new stoves and canister that has never contained a flammable liquid (empty) will be accepted onboard. No fuel sources (gas, fluid) accepted.

See details on other camping equipment in our Dangerous goods section.

Canoe or Kayak

Not accepted at check-in counters. Have to be shipped via cargo only. Transportation charges apply.

Contact our Cargo department for details.

Car seat – child or infant

Free

Any regular size

Any regular weight

Infants / Children sitting in a purchased seat can use a car seat or C.A.R.E.S* device on board (except boosters)

Children under 18 kg will be safer and more comfortable when secured in an approved, hard-sided car or C.A.R.E.S* device.

Booster seats or vest-type restraint systems do not provide sufficient protection on airplanes for small children. Thus, they are not approved for airline use!

Canadian-made: The seat must be manufactured after Jan. 1, 1981 and must display inspection label.

CMVSS 213 or 213.1 Canada

U.S.A.-made: The seat must be manufactured after Feb. 26, 1985 and must display these labels.

This child restrain system conforms to all applicable Federal motor Vehicle Safety Standards.

and

This Restraint is certified for use in motor vehicles and aircraft.

*C.A.R.E.S (child aviation restraint system): The AmSafe C.A.R.E.S device can be used by children between the ages of 1 and 4, weighing between 10-20 kg (22-44 pounds) and whose height is 100 cm (40 inches) or less.

Car seats manufactured in any other country are not approved for use on board.

Inform your travel agent at time of reservation.

Important to verify car seat width as the minimum seat width on an aircraft is 40 cm.

CPAP machine (for sleep apnea)

Free

23 x 40 x 51 cm (9 x 16 x 20 in)

A CPAP (Continuous Positive Airway Pressure) machine will be accepted as a carry-on if it fits the standard carry-on size of 23 x 40 x 51 cm (9 x 16 x 20 in). Due to the excess weight of these machines, we ask that you limit your other carry-on to the bare minimum that is required for your personal needs during flight.

Note: The distilled water used by this device is exempted from the liquid restrictions of carry-on baggage. We recommend that passengers carry supporting documentation from their doctor to facilitate pre-board screening.

Food products

Check with the Agriculture department of the country that you are visiting for specific guidelines on what may be imported or exported, as many countries have restrictions.

Please note that it is prohibited to bring meat, dairy and many other food products into the European Union from countries outside Europe. For more details on the regulations regarding meat, dairy and other food products in the European Union and the United Kingdom, see the Food products section.

Golf Equipment

Free

Any regular size

Up to 20 kg (44 lb.) max.

Consists of:

  • 1 golf bag
  • 14 clubs
  • 12 golf balls
  • 1 pair of shoes

Make sure to secure golf clubs and top cover so contents won't be lost.

Can be put in an oversized plastic bag sold at any Air Transat counters for £2.5.

Hunting equipment

£11.00/kg; €15 per kilogram each way for all other destinations

max. 32 kg per item

See details on Hunting equipment in our Dangerous goods section.

Should the hunting equipment and baggage combined exceed the free allowance per person, the applicable excess baggage fees would apply.

Kiteboard

Free

Any regular size

max. 20 kg

Includes kiteboard and power kite.

Will be accepted on Air Transat flights as checked baggage only.

Laptop computer as carry-on

Free

23 x 40 x 51 cm

Any regular weight

As carry-on baggage.

The laptop may be carried in addition to a regular sized carry-on bag.

See Liability limitations below.

Medical equipment other than Wheelchairs

Such as scooter (motor-powered, etc.)

Exceptions may be made for medical equipment required during flight. If it exceeds the carry-on allowance, please advise Travel Agent at time of booking.

See details in our Passengers with special needs section.

Motorized equipment (other than battery-powered wheelchairs)

Not accepted at check in counters. All motors have to be shipped via cargo.

Contact our Cargo department for details.

Musical instrument as carry-on

Free

23 x 40 x 51 cm

10 kg (22 lb.)

Allowed in overhead bin.

It is important to note that a musical instrument in cabin replaces the carry-on baggage allowed.

Passengers may not take both carry-on baggage and instrument on board aircraft.

Instrument exceeding this size or weight must be checked.

Musical instrument as checked baggage

£11.00/kg; €15 per kilogram each way for all other destinations

max. 32 kg per item

Must be packed in rigid case.

Should the musical instrument and baggage combined exceed the free allowance per person, the applicable excess baggage fees would apply.

See Liability limitations below.

If any individual baggage weighs more than 32 kg contact our Cargo department at least 72 hours prior to departure.

We suggest taking additional insurance (consult your insurance company or travel agent).

Musical instrument placed on a purchased seat

Not available on Air Transat flights.

Oxygen

For most Air Transat flights (except to and from the United States), you can bring your own oxygen travel kit for occasional or constant use during the flight.

It is important to note that these cylinders have to fit our standard carry-on size, as passengers have to be able to store them under the seat in front of them. We will carry the oxygen travel kits free of charge (dimensions not to exceed 23 x 40 x 51 cm (9 x 16 x 20 in). You are required to provide a medical letter.

To bring your own oxygen, we need to receive a special request through your travel agent at least 7 business days prior to departure. Failure to do so may prevent you from departing on your scheduled flight.

For flights to and from the United States, Air Transat will provide Oxygen for passengers at a minimal cost of CA$100 per kit and per flight segment. The request should be made at the time of booking with your Travel Agent who will contact us to make the necessary arrangements. Requests for oxygen must be received at least 4 business days prior to departure. Failure to do so may prevent you from departing on your scheduled flight.

Liquid oxygen is not permitted on board Air Transat flights. 

Pets and service animals

See details on Pets and service animals.

Playpen as checked baggage

Free when travelling with an infant or young child

Any regular size

Any regular weight

Must be securely folded and closed.

Placed in transport pouch or in a solid bag. Plastic bags are available at any Air Transat counter.

Not accepted as carry-on baggage.

Scuba Diving and snorkelling equipment

Free

Any regular size

Any regular weight up to 20 kg (44 lb.) max.

Air Transat will accept up to 20 kg of scuba diving equipment free of charge, which includes the tank, air regulator, mask and fins.

Only one tank per passenger is accepted. Air tank must be completely emptied and pressure gauge protected.

Ski equipment (snow or water) or Snowboard

Free

Any regular size

Any regular weight up to 20 kg (44 lb.) max.

Consists of:

  • 1 pair of skis
  • 1 pair of boots
  • 1 pair of poles

or

  • 1 snowboard
  • 1 pair of snow boots

Cover pole tips.

Place your skis and poles or board in a pouch and boots in another bag.

Stroller as checked baggage

Free when travelling with an infant or young child

Any regular size

Any regular weight

Must be securely folded and closed.

Not accepted as carry-on baggage. Plastic bags are available at any Air Transat counter.

Can be used up to the door of the aircraft on departure. Upon arrival, strollers will be delivered to the baggage arrivals area.

Surf board or Wake board

£11.00/kg; €15 per kilogram each way for all other destinations

Not longer than 3.65 m

max. 32 kg per item

Passengers should arrive early at the airport since space in the cargo hold is limited.

Should the surfboard or the wakeboard and baggage combined exceed the free allowance per person, the applicable excess baggage fees would apply.

If any individual baggage weighs more than 32 kg contact our Cargo department at least 72 hours prior to departure.

Urn

Free

23 x 40 x 51 cm

The urn has to be able to pass the x-ray at the security point (if it can be x-rayed and if security can see the contents, it will be allowed in cabin.

Ashes in a marble urn are accepted in carry on baggage. The urn must be hermetically sealed by the funeral home.

Steel box or heavy metal urns must be checked.

Passengers will need to show at security and check in points both the cremation certificate and the death certificate.

Have your travel agent send us your file information and we will arrange for the urn to be accepted without cost.

Walkers

Free when transported for personal use

Please note that walkers are not permitted into the cabin because there are no closet facilities on board our aircraft.

Wedding dresses

Free

not to exceed 135 cm x 60 cm

Exceptionally, a wedding dress in a garment bag, with measurements not to exceed 135 cm x 60 cm, may be carried on board, and can be laid out or gently rolled up in the overhead bin. There are no closet facilities on board our aircraft.

The dress may be carried in addition to a regular sized carry-on bag.

Wheelchair (man-powered)

Free when transported for personal use

Any regular size

Any regular weight

Must be securely closed/folded and put in a bag provided at all Air Transat Canadian counters.

Wheelchair (motor-powered)

See details in our Passengers with special needs section.

Windsurfing board

£50; €75 per flight segment

Not longer than 3.65 m

Max. 32 kg per item

Passengers should arrive early at the airport since space in the cargo hold is limited.

If any individual baggage weighs more than 32 kg contact our Cargo department at least 72 hours prior to departure.

Detach mast & sail and pack them together, but separately from board.

All other sporting equipment (including roller blades)

£11.00/kg; €15 per kilogram each way for all other destinations

Max. 4.57 m long

Max. 32 kg per item

Paid at Air Transat counter as excess baggage.
Please note that it is not possible to substitute any other equipment by an article listed in the exceptions. Should the item and baggage combined exceed the free allowance per person, the applicable excess baggage fees will apply.

If weight for any item exceeds than 32 kg see our Cargo department.

See our Dangerous goods section for web site references.

Prices and fees are subject to change without prior notice.

Liability limitations

Please note that Air Transat will not be held responsible for valuables, fragile or perishable articles, currencies, electronics, computers and medication placed in checked baggage. These items must always remain in your possession inside carry-on baggage. See baggage grid above for size and weight.

All sporting equipment is accepted with a signed Limited Release Form, releasing Air Transat from any claim in regards to damage. For this reason, it is highly recommended that you purchase travel insurance prior to your trip, to cover all such goods. Consult your travel or insurance agent. See the baggage grid above for size and weight information.

Should you be travelling with a bag that is already damaged, or one that is showing signs of age and wear, you will be asked to sign a Limited Release Form to limit the airline's liability in this respect, before this item is accepted at check-in. We thank you for your understanding.

There is a certain amount of wear and tear that is a normal result of use and for which Air Transat is not responsible. We therefore decline claims for the following:

  • scratches
  • minor cuts
  • nicks
  • dents
  • soiling
  • torn seams
  • handle damage
  • strap damage
  • wheels damage
  • lock damage
  • zipper damage
  • manufacturer's defects

Air Transat will do everything possible to carry your checked luggage on the same flight as you. However, should your checked baggage be carried on a subsequent flight (for safety, security or operational reasons), rest assured that it will be delivered to you free of charge, as rapidly as possible, unless applicable laws require you to be present for Customs clearance.

Do not hesitate to contact us for baggage mishandlings and claims:

Air Transat
Central Baggage Department
5959 Côte-Vertu Blvd.
Montreal, Quebec
H4S 2E6
Canada

The support agents at the Air Transat Central Baggage Department are available to help you clarify any situation concerning your baggage upon your return. To better serve our clientele, the Central Baggage Department is now open seven days a week. Please do not hesitate to contact us:

By telephone:
Monday to Friday from 9:30 a.m. to 5:30 p.m. (EST) 514-906-0330 ext. 4370 or 1-800-388-5836 (throughout North America).

Evenings and weekends (EST) 514-906-0330 ext. 4973 or 4374 or 1-800-388-5836 (throughout North America).

By fax:
514-906-5156

By email and via the online service:

cbagages@airtransat.com: for general information from Monday to Friday

baggagetracing@airtransat.com: for information on missing baggage (7 days a week)

Did you know that you can also check the status of your missing baggage online?  24 hours a day, via our website, by clicking on the "WorldTracer Baggage Tracing System" on the page Lost or Delayed Baggage?