Young passenger information

Your flight may not be operated by Air Transat. Should this be the case, please refer to the note at the bottom of the page.

SPECIAL SERVICES FOR OUR YOUNG PASSENGERS!

Unaccompanied minors (age 5-11)

** New regulations in effect for departures April 1, 2012 and onwards. See below for details.

We are pleased to offer Air Transat’s VIP Service (Very Important Person) to unaccompanied children between the ages of 5 and 11 who have to travel alone. Our VIP service, offered at no additional cost to the ticket price, is available on all of our flights. Unfortunately, we’re unable to accompany children to connecting flights on another airline. Please advise your travel agent or our Information and Seat Selection Centre ((44) 20 7616 9187 / 00800-28 38 76 73) 72 hours prior to departure.

To make sure children travelling with Air Transat are comfortable, we offer free Seat Selection. Please contact our Information and Seat Selection Centre ((44) 20 7616 9187 / 00800-28 38 76 73) at least 48 hours prior to departure from Canada and at least 72 hours prior to departure from Europe.

Please check in 3 hours prior to flight departure in order to complete the required form and check baggage. During check-in, you will have to provide complete information regarding the person who will meet the child at the destination (full name, complete address and phone number). Photo ID will be required by the Air Transat representative from the person collecting the child at the destination to confirm the information provided on the form and to ensure the child's security. The child will not be released to a person who is not listed on the form.

Special tags will be attached to the child's baggage, in order to identify them easily. The child will also be given a pouch (containing their travel documents – passport, tickets, Customs forms, etc.) to wear around their neck, and identify them as an unaccompanied minor.

An Air Transat representative will accompany our VIP during boarding. At no time is the child left alone; Air Transat personnel are there at all times to watch over our young passengers.

The parent or guardian accompanying the child to the airport must remain at the airport until the flight is airborne as confirmed by an Air Transat agent.

** New regulations
For departures April 1, 2012 and onwards, the minimum age for unaccompanied minors travelling on our flights will be increased from 5 years of age to 8 years of age. The child must be between 8 and 11 years inclusively on the day of travel. Children under the age of 8 will not be allowed to travel alone on our flights, unless they are accompanied by a person age 16 or older. A fee of CA$100 (or the equivalent in foreign currency) per flight segment will apply, payable at the airport on departure day. In addition to being escorted throughout the airport process, our new unaccompanied minor service will include advance seat selection, priority baggage handling, a comfort kit on board (includes blanket, socks and a headset) a surprise pack and free snacks from our On Board Bistro menu. To make the seat reservation, please contact our Seat Selection and Information Centre 00 800 AT EUROPE (00800 2838 7673)) up to 2 days prior to departure for flights departing from Canada and Southern destinations and up to 3 days prior to departure for flights departing from all European cities.

Priority boarding

All children travelling alone get priority boarding on all of our flights.

During boarding, the child will be introduced to the flight director in charge of cabin crew. The flight director will escort the child to their seat and introduce them to the flight attendant responsible for that section of the cabin and explain the safety procedures.

During the flight

Cabin crew will pay special attention to the child during the whole flight, making sure they are comfortable and safe.

At the destination

Upon arrival, cabin crew will introduce the unaccompanied minors to Air Transat ground staff as they deplane.

The Air Transat representative will then accompany the child through the customs and immigration desk and to baggage claim. Customs and Immigration as well as to the baggage claim area.

Once they have cleared the arrivals area, the Air Transat representative will check the identity of the person who has come to meet the child using the information given on the form by the parent of guardian and request photo ID. If the information does not match, Air Transat will contact the parent or guardian who accompanied the child to the airport at point of origin.

If no one is present to greet the child at the destination, local authorities will be contacted. All subsequent costs incurred (meals, accommodations, etc.) will have to be reimbursed by the parent or guardian.

Preparing the child for the trip

Before the trip, make sure your child is fully prepared by explaining everything that will happen, from departure to arrival. This should reduce any anxiety that you or your child may feel. Also, make sure your child is well rested and able to lift his carry-on bag (not too heavy), which should contain a snack and a few of your child's favourite toys.

Instruct your child on how to contact you by phone if needed. Finally, make sure the person who will be greeting your child at the destination is fully aware of all the flight details as well as the formalities of picking up an unaccompanied minor (i.e. the person must provide a picture ID, sign the form, assume responsibility for the child).

Young passengers travelling alone (12 to 17 years)

** New service offered for departures April 1, 2012 and onwards. See below for details.

Passengers between the age of 12 and 17 years old can travel alone as "Youth Passengers" with Air Transat. We will make every effort to assist them for the duration of their journey with us. Air Transat cannot be responsible for youth passengers at any time: if they travel alone, they must be able to do so unassisted.

** New service
For departures April 1, 2012 and onwards, parents/guardians wishing to have the enhanced Unaccompanied Minor Service may do so at a rate of CA$100 or equivalent in foreign currency. All paperwork, identification requirements, services and handling will apply.

Air Transat guidelines for boarding, as described above, also apply in the case of young passengers.

IMPORTANT NOTICE

FLIGHTS OPERATED UNDER CODE SHARING WITH AIR TRANSAT

Please note that the products and services connected to Air Transat Kids Club benefits are not offered on flights operated under codesharing with Air Transat by other carriers. Thank you for your understanding in this matter.