Customer service

Vacations are sacred! That is why Air Transat does everything possible to ensure you experience the very best of holidays from the moment you arrive at the airport to the time you return home. We are always eager to hear about our passengers’ experiences with Air Transat, so please send your comments to our customer service department at mail@canadianaffair.com.

To find out more about our baggage retrieval system, visit the lost or delayed baggage section and read Air Transat’s policy on damaged baggage.

For Air Transat telephone numbers and addresses, please go to contact us.